Answers to our most common questions can be found below. If you do not see your question listed here please contact us directly.
Below are some of are common questions about orders
To place an order please add items to your cart and begin the checkout process by clicking "Checkout".
All web orders must be completed online and we are unable to take orders over the phone.
The Brooklyn Museum values the support of all of our members. All new members will receive a 20% discount on their first order and 10% off on every order there after. Please provide your member number at checkout to receive your discount. If your code has not been activated yet, please place your order and reach out to us at email@example.com and we will adjust your order for you.
From time to time The Brooklyn Museum will promote various store discounts and markdowns. During these instances, multiple discount codes will not be able to be used at once. The largest discount will be the sole discount that applicable to the purchase.
The Brooklyn Museum offers shipping to select countries. If your country is not in our approved list you may receive an invalid address at checkout. All import restrictions and liabilities will be up to the discretion of the purchaser.
The Brooklyn Museum may list select items as pre-order purchases. These products will have an intended ship date indicated in the product description that is subject to change at any time. We cannot guarantee the exact ship date of pre-order purchases. At the time of purchase the entire order total will be collected. If you would like to cancel a pre-order purchase please contact us directly at firstname.lastname@example.org.
Local taxes, fees, and/or VAT will be calculated and collected at checkout.
International orders may be subject to additional import duties that are to be paid by the purchaser.
If you would like to cancel an order please contact us directly at email@example.com. Please include your original order number in your request.
If you would like to place a larger wholesale order contact us directly at firstname.lastname@example.org. Some items maybe unavailable for wholesale purchases.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
To track your order, please refer to the tracking number found in your shipping confirmation email. If you did not receive a shipping confirmation email, please contact us at email@example.com so that we can provide you with a tracking number.
Once orders have been shipped we are unable to make changes to the shipping address or service. All modifications must be coordinated with the shipping provider directly.
All shipping charges will be calculated at checkout. Orders will be shipped by USPS or Fedex. The Brooklyn Museum reserves the right to alter the selected shipping preference.
The Brooklyn Museum is closed on federal holidays and weekends. Orders received during these times will be begin being processed on the next open business day.
Additional delivery charges may apply for over-sized or special items. Additional exclusions may apply.
Free Shipping offers only apply to standard delivery shipments.
International orders may be subject to import duties that are in addition to VAT and international tariffs. These duties are not collected at the time of purchase and are to be paid by the purchaser at the moment of import.
The Brooklyn Museum offers the option to buy online and pick up with no shipping fee incurred. Most orders placed by 11am are ready the same day, pending inventory availability. You can select to pick up in the store at checkout.
To complete the pick-up process, simply show your pickup confirmation and ID to the shop associate at the register. Do not attempt to pickup your order until you receive the pickup confirmation.
Orders will be held for pickup for 14 days once the order is ready for pickup. At the end of the 14 day period orders will be automatically refunded.
In the unfortunate event that your order arrives damaged please contact us directly at firstname.lastname@example.org with pictures of the damaged item as well as the pictures of the shipping packaging. Damage that is the result of the shipping provider's handling may undergo additional refund and verification steps that may delay the refund process.
If for any reason you are not satisfied with your purchase, you can return your item(s) within 30 days of the purchase date. Items must be in the original packaging without damage or signs of intensive wear. The Brooklyn Museum reserves the right to deny a return if it is determined that the item has been used.
To return, please contact us so that we can provide you with a return label and instructions for your item(s). When the item is received a refund will be issued to the original payment method. Please allow 5-7 business day for the refund to be reflected on your card statement.
Items may also be returned in person to the Museum Shop. Please provide a shop associate with your item(s) and included packing slip. You will receive an email confirmation of your return upon the next available business day. Please refer to this page for up-to-date museum hours and directions.
We are unable to process exchanges for alternative items. To receive an alternative item the original purchase will need to be returned for a refund and then the purchaser can order the new item. Please refer to our "Returning an item" section to start the return process.
The Brooklyn Museum is not responsible for stolen or lost packages. All issues regarding a stolen or lost package should be resolved with the shipping company. For issues with delivery or tracking, please first reach out directly to the shipping company. In some cases, carriers might mark a shipment as ‘delivered’ prematurely. They may also need information from you in order to complete the delivery.
Terms of service
Provide Personal Information. In order to make a purchase on this Website, You will be required to provide your personal details, including but not limited to your legal name, phone number, e-mail address, and other requested information indicated at the time of ordering. You represent and warrant that all personal information is valid and correct, and you confirm that you are the person referred to in the information provided.
Valid Address. Purchases will only be shipped to a valid mailing address that matches your billing address and that is otherwise deemed acceptable by the Brooklyn Museum in our sole and absolute discretion.
Authorization to Conduct Credit Check. Anti-Fraud, and Other Verifications. By making a purchase, you expressly authorize us (and our third-party service providers) to perform credit checks, authentication of your identity and address, and to conduct anti-fraud and other verifications.
Brooklyn Museum reserves the right to limit or refuse any order you place with us. Purchases on this Website are limited to those quantities identified in each product listing.
Purchases of quantities in excess of the above, whether in a single or multiple transactions, will be cancelled. These restrictions may include Orders placed by or under the same account, the same credit card, and/or Orders that use the same billing and/or shipping address.
The Brooklyn Museum reserves the right to limit, restrict, or refuse any sale, product offerings, or shipments of items purchased through the Website, in our sole discretion, based upon territories (domestic and international). In the event that we are unable to or choose not to ship an item, You will be notified accordingly and the amount for that item charged in relation to Your Order will be refunded accordingly.
From time to time, we may offer products on a “pre-order” basis. Pre-ordered products may be subject to additional terms and conditions, including delivery times, geographic restrictions, or the like. By Your placement of an order for any such products, You agree to those pre-order terms. You will also be required to pay in advance the full amount due as a deposit, inclusive of shipping fees, taxes and import duties, as applicable.
Items in Cart. Please note that merchandise is only held for You once You have completed Your Order. Adding an item or items to Your shopping cart (“Cart”) does not reserve such item(s) for You or guarantee that You will be able to purchase such item(s) at a later date. An item can sell out while it’s sitting in Your Cart. If an item was removed from Your Cart, this may mean that we have sold out prior to You completing Your Order. The Brooklyn Museum reserves the right, in its sole and absolute discretion, to change the prices offered on the website at any time, including without limitation, items that have been placed in Your Cart.
Electronic Transmissions. The transmission of data or information over the internet or other forms of networks may not be secure, and is subject to possible loss, interception or alteration while in transit. The Brooklyn Museum does not assume any liability for any damage You may experience or costs You may incur as a result of any electronic transmissions over the internet, other forms of networks or otherwise while using a Website. In no event will any information You provide on or through a Website be deemed to be confidential, create any fiduciary obligations to You on our part, or result in any liability to You on our part in the event that such information is inadvertently released by us or accessed by third parties without Your knowledge or consent.
Not Responsible for Errors. Information (including, but not limited to, information relating to product descriptions, pricing, promotions, offers, and/or availability) provided by The Brooklyn Museum in relation to the Website is believed to be accurate at the time of publication. However, there may sometimes be information on the Website that contains typographical errors, inaccuracies, or omissions. We reserve the right, in our sole and absolute discretion, to correct any such errors, inaccuracies or omissions and to change or update information or cancel Orders if any information on the Website is erroneous or inaccurate at any time without prior notice (including after you have submitted Your Order).
Product Prices. The Brooklyn Museum makes every effort to ensure that the prices and items listed on the Website are up to date and correct. However, the prices and items listed on the Website are NOT guaranteed and are subject to change without notice. When item and/or price changes are made, those changes may not be immediately reflected on the Website. The Brooklyn Museum posts changes to the Website as often and as quickly as possible in light of our business priorities, but sometimes these postings may be delayed. In such cases, The Brooklyn Museum reserves the right to change item availability and selection, and/or the prices that accompany those items.
Payment of Orders. You have a legal obligation to pay for any Orders by You. By completing an Order through the Website, You are agreeing to pay, in full, the prices and all applicable taxes and specified shipping and handling and other fees in relation to Your Order purchase either by credit card or other permitted payment method. Payments are processed by a third party service provider and The Brooklyn Museum does not collect Your financial information.
Time of Billing; Taxes, and Other Fees. You will be billed for Your Order at the time Your Order is placed. You will be entirely responsible for all applicable taxes related to Your Order (e.g. sales tax, use tax, VAT, Internet sales tax and/or any other taxes or levies that The Brooklyn Museum is required to collect from You) under Applicable Law at the time You are billed. Taxes may depend on delivery location.
Change of Payment Methods. The Brooklyn Museum reserves the right, in its sole and absolute discretion, to change the permitted methods of payment, including without limitation, the credit cards and/or other types of payment options we are able or willing to accept, at any time. If complete payment for Your Order is not received and verified by us, Your Order will not be processed. If You do not complete or improperly complete Your Order, it may not be accepted or acknowledged.
In order to complete an Order through the Website, You may be required to provide certain additional information that is required to process Your Order. For example, You will be required to provide valid payment information (e.g., a valid credit/debit card number and expiration date) to facilitate payment of Your Order. You confirm that the credit/debit card that is being used, as applicable, is Yours or that You have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card purchases are subject to validation checks and authorization by the card issuer. If the issuer of Your payment card refuses to authorize payment to The Brooklyn Museum, we will not be liable for any delay or non-delivery.
Shipping Methods and Costs. The Brooklyn Museum offers different shipping options based upon each particular item’s size, weight, value, etc. Please review each offer carefully when selecting the shipping method You desire, as shipping methods may vary in price, delivery time, and other factors. The price for delivery will be made clear to You during the check-out process. Please note that we may not be able to ship to all valid addresses and, in such circumstances, we reserve the right in our sole and absolute discretion to cancel Your purchase transaction and Order. We will notify You by e-mail if we are unable to ship Your Order, including but not limited to reasons of invalid or unverified shipping addresses. In the event You receive a notice of invalid or unverified shipping addresses, You will have forty-eight (48) hours to contact customer support to provide a valid alternate shipping address. If (i) You are unable to provide an alternative valid shipping address within that time; (ii) we are we are unable to verify the alternative address You provide or the item You ordered is no longer available by the time Your alternative address is verified; or (iii) we are unable to ship to the territory of the alternative address, Your Order will be cancelled, and You will receive a refund (to the extent You have not acted in bad faith in providing such information to the Website). We further reserve the right not to offer expedited or other forms of shipping.
Delivery Time. Any delivery timescales provided to You are estimates only. Orders may be delivered in one or more deliveries. Your purchases of products are insured up to the point of delivery. Upon delivery, all products purchased become Your responsibility. The Brooklyn Museum does not accept any liability whatsoever for delayed delivery (including without limitation any delays which may be caused by any fulfilment houses which we may use). If You have any questions relating to delivery, please email us at email@example.com.
Permitted Returns. We shall have the sole discretion to elect whether to refuse any return request, inspect the item that is the subject of a return request (for which You shall incur any expense of return to us for such inspection), or honor the return request (a “Permitted Return”). If we grant a Permitted Return, we may elect, in our sole discretion and subject to availability, to replace the Permitted Return with available inventory of the same product, or refund the purchase price You paid for the product (inclusive of the initial standard delivery charge, or if part of a larger order, the standard per item delivery charge). For those Permitted Returns, we will not refund the shipping costs to return the Order. In addition, as it relates to all Orders, any Permitted Return that: (x) is not in its original condition and original packaging; or (y) which we reasonably believe has been damaged by You, will not be accepted by us.
Damaged Items. Only those items purchased by the original purchaser and received by the original purchaser in damaged condition from our manufacturer is capable of being deemed a Permitted Return. We do NOT consider the packaging or box part of the item in making this determination, and we will not offer refunds or replacements for any damage to such packaging or box. You shall notify The Brooklyn Museum of receipt of any damaged item no later than five (5) days after delivery of the item to You (the “Damage Notice Period”) by sending notice to firstname.lastname@example.org, including (i) a description of the damage; (ii) photograph of the damaged item; and (iii) copy of the original receipt. Any notification or request by You beyond the Damage Notice Period shall be refused and rejected. Please be advised that due to the limited and special nature of the items, we may not be able to replace the item.
Wrong Color, Wrong Size, or Wrong Item. If You receive the wrong color, wrong size, or wrong item You purchased, please notify us at no later than five (5) days after delivery of the item to You to email@example.com, including (i) a description of the item intended for purchase; (ii) photograph of the item received; and (iii) a copy of the original receipt (the “Wrong Color/Size/Item Notice”). Any notification or request by You beyond the Wrong Color/Size/Item Notice Period may be refused or rejected, in our sole discretion. Please be advised that due to the limited and special nature of the items, we may not be able to replace the item. We can only accept exchanges from the country which the shipment was sent.
Due to the special nature of the products offered, The Brooklyn Museum, nor any of their respective parents, subsidiaries or affiliates, makes any representation or warranty to You, the original purchaser, or any subsequent third party purchaser that the products will be free from defects. The original purchaser or any subsequent third-party, accept the products “as-is,” with the limitations below. Products received by the original purchaser in a damaged or materially defective manner from our manufacturer shall be covered by this limited warranty, subject to terms and conditions of this Customer Service Policy. Differences in character, color, design variations, or manufacturing variations are not considered damaged or defective products under this limited warranty. Acceptance of the product without providing The Brooklyn Museum with notice as set forth in the Cancellations, Refund and Return Policy and/or any use thereafter, shall void any limited warranty available to the original purchaser. Any limited warranty is limited to repair, replacement, or refund, at The Brooklyn Museum's sole discretion. All complaints and notices must be resolved through the Permitted Return procedures.